Managed security
Your alerts don’t keep
office hours. Neither do we.
Round-the-clock monitoring of your network alerts, 365 days a year, with triage and escalation built in. Automation reads each alert the second it lands, so the watch never depends on who happens to be awake.
- Every hour of every day, all yearWhat the watch coversWatching
- Context before anyone reads itWhat the watch coversWatching
- Escalation you signed off onWhat the watch coversWatching
- Rules tuned, never mutedWhat the watch coversWatching
- Handed over, not handed offWhat the watch coversWatching
- A record an auditor can readWhat the watch coversWatching
Foothills Digital—Sentrello Premier Partner
- AWS
- Azure
- Google Cloud
- DigitalOcean
- On-premises Linux
- On-premises Windows
Every one of our people holds active certifications on the platforms they work on.
Sentrello is our only partnership. On the clouds, it's our people who hold the certifications. We don't claim a partner tier, and we'll keep saying so until that changes.
Where this usually starts
Half past two on a Sunday, the alert fires. Then what?
Your tools do their bit. They fire. The trouble is what they fire into overnight, which is usually an inbox nobody opens until Monday’s first coffee.
- Friday evening is when it started. Monday morning is when somebody noticed.
- More alerts land in a day than one person could read in a week, so in practice nobody reads them.
- The only person who understands the SIEM is also the only person who takes vacations.
- Everything’s either critical or ignored, because nobody ever had time to tune the middle.
- Your out-of-hours plan is a phone on a nightstand and a hope that it stays quiet.
What we do instead
Software that never clocks off, and an engineer it can wake
The watch runs in software, so it doesn’t get tired at 3am or take a week off at Christmas. The moment an alert arrives, it’s checked against what we already know about you: which device, which user, what changed this week, and what happened the last time this exact thing fired. Most alerts end right there. What’s left is a short list, and a short list at three in the morning is something an on-call engineer can actually act on.
How it works
How a night on watch goes
The phone only rings at step four, and only if the first three couldn’t settle it.
Pull every alert into one place
Endpoint agents, firewalls, identity logs, mail flow, cloud consoles. They all land on one timeline with one clock. An alert without context is a guess, and we don’t wake people up for guesses.
Triage it in seconds
Each alert is enriched as it lands: the machine, the person, this week’s changes, whether we’ve seen the pattern before. Known-harmless goes to the log. Known-bad goes to containment. You agreed both lists with us up front, and both are written down.
Fix the noisy rule instead of muting it
If a false alarm fires twice, the rule behind it gets rewritten. That’s why the queue gets quieter month after month. Noise is a defect here, not the weather.
Wake an engineer for the rest
Whatever survives is real, unexplained and needs judgment. The on-call engineer gets it with the full timeline already built, plus a list of things they’re allowed to do without ringing you. If it does need your say-so, you’ll get a call with a recommendation, not a question.
Tell you about it over breakfast
Every alert, what the automation decided, what the engineer did and why. Once a week, a view of what’s been firing and which rules we changed because of it. Nothing gets closed quietly.
What the watch covers
Every hour of every day, all year
Automation reads every alert through all 8,760 hours of the year, Christmas Day included. An engineer is on call through every one of them, for the moment something needs a person.
Context before anyone reads it
An alert reaches an engineer with the device, the user, the recent changes and its history attached. They read a story, not a raw event ID.
Escalation you signed off on
Which alerts software closes, which wake an engineer, which wake you and which wake your lawyer. Agreed before the first alert fires, and revisited after the first real incident.
Rules tuned, never muted
Detection rules live in a repository you own. Every change is a commit with a reason, so you can see why a rule looks the way it does and roll it back if we got it wrong.
Handed over, not handed off
When triage turns into an incident, the engineer who spotted it doesn’t file a ticket and go back to bed. It moves into incident response with the timeline intact and the same person on the line.
A record an auditor can read
Every alert, decision and action, timestamped and marked with who or what made the call. Asked who was watching at 2:30 on a Sunday? Point at the page.
Related
Managed Detection & Response (MDR)
Active threat hunting through your endpoint data for the intruder no alert caught, and a fast response the moment we find one. The SOC watches what fires. MDR goes looking, with your written permission to act.
Managed SIEM
We set up your SIEM, aggregate the logs that matter into it, and analyze them in real time. Most SIEM projects fail as plumbing long before they fail as security, so the plumbing is where we start.
Incident Response & Digital Forensics
Immediate containment, breach investigation and evidence gathering while the attack is still underway. Set it up as a retainer and your first call is a call, not a contract negotiation, and the cleanup won’t destroy the proof you’ll need later.
What are you collecting right now?
The security tools you run, where their alerts go, and who looks at them today.
Tell us that much and we’ll come back with what a 24/7 watch would see on day one, where it would still be blind, and roughly how much of your current alert pile we’d expect to retire.
- What we arePlan, create, launch, maintain
- What we areSentrello Premier Partner
- What we areEvery quote written for you