Health & Wellness
The script came in.
Then the link went down.
E-prescribing, the dispensing system, claims adjudication and controlled-substance reporting all need to be up while the queue's out the door. We keep them running, secure the patient data, and help you get your HIPAA evidence in order.
Foothills Digital—Sentrello Premier Partner
- AWS
- Azure
- Google Cloud
- DigitalOcean
- On-premises Linux
- On-premises Windows
Every one of our people holds active certifications on the platforms they work on.
Sentrello is our only partnership. On the clouds, it's our people who hold the certifications. We don't claim a partner tier, and we'll keep saying so until that changes.
Sound familiar?
When the system stalls, patients wait
Somebody at the counter needs their insulin today, not when the connection comes back.
- The e-prescribing feed drops, and doctors' offices start faxing scripts your team then keys in by hand.
- Claims bounce at adjudication because a plan changed its rules overnight and nobody was told.
- The controlled-substance log and the state monitoring database get reconciled by one pharmacist, late, after close.
- Several techs share a dispensing login, so the audit trail just says 'tech'.
- One internet line feeds the whole counter, and there's no second connection to fall back on.
What fits
Where we'd start in a pharmacy
Network Management
A second internet connection that takes over by itself, so e-prescribing doesn't stop when the first one does.
Read moreIdentity & Access Management (IAM)
Individual dispensing logins with quick PIN switching, so the audit trail names a person instead of a role.
Read moreAI Agent & Workflow Automation
Refill-ready texts and pickup reminders sent by an agent that reads the dispensing queue.
Read moreCompliance Management
HIPAA preparation covering the counter, the back office and the delivery driver's phone.
Read moreEndpoint Detection & Response (EDR)
Every workstation watched for ransomware, because a pharmacy that can't open its records can't dispense.
Read more
Illustrative work
What a job here can look like
Examples of the kind of work we do, written to show its shape. They are not client engagements.
What goes down most at your counter?
The connection, the dispensing system, or the claims.
We'll tell you what we'd shore up first and what's involved. Your quote is built around your pharmacy and nobody else's.
- What we arePlan, create, launch, maintain
- What we areSentrello Premier Partner
- What we areEvery quote written for you