Illustrative exampleFood & Hospitality / Hotels

A boutique hotel where the guest Wi-Fi and the card machines stopped sharing a network

Card terminals sat on the same network as every guest laptop, and the room phones hung off a basement PBX nobody serviced. We separated one and replaced the other.

This shows the kind of work we do. It is not a client engagement, and the business in it is invented.

Where it started

The problem

Forty-two rooms and a restaurant, all on one network. The card terminals at the front desk shared Wi-Fi with every guest's laptop, which is exactly what a payment-card assessment looks for first.

The phones were on their last legs too: a copper PBX in the basement, handsets in every room, and a maintenance contract with a company that no longer picked up.

What changed

What we did

Guests now have a network to themselves. Staff have another, and the card terminals sit on a third that can reach the card processor and nothing else. The next PCI self-assessment had a clean answer to the question that used to worry them.

Guest Wi-Fi got a proper sign-in page and per-room bandwidth limits, so one guest streaming in 4K can't take the whole floor down.

The PBX came out. Room phones run on hosted voice tied to the property-management system, so check-in switches a room phone on and check-out wipes its voicemail.

We look after all of it monthly, and we're on call for the two weekends a year when weddings fill every room.

Built with

  • FortiGate
  • Ruckus
  • Cloudbeds
  • 3CX

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