Work
What the work
looks like.
Twenty-five examples across every industry we serve. They're illustrative: written to show the shape of a job, not to describe a real client. Our clients' details stay with us.
Retail
- Illustrative example
A florist's Valentine's week, without the phone tree
A two-shop florist took a third of its February orders by phone and lost some of them on sticky notes. We moved the site off Wix and built an order flow that knows how many roses are left.
- Illustrative example
A hardware store that answers "do you have it?" before anyone walks the aisle
Staff at a family hardware store spent their afternoons walking aisles to answer phone questions about stock. An AI agent that reads the till's inventory now takes the first pass.
- Illustrative example
A record shop that stopped selling the same LP twice
A used-vinyl shop in Glasgow listed every record on Discogs and on its own site, and kept refunding the losers. One inventory now owns each physical copy.
Construction
- Illustrative example
Job-site trailers that stop dropping off the network at 7am
A general contractor in Castle Rock ran its site trailers on consumer hotspots. We went on site, rebuilt the connections and split the office network, and we've looked after both since.
- Illustrative example
A property manager's maintenance inbox, sorted before anyone opens it
Three hundred and forty units fed one shared inbox, and a real leak sat unread over a weekend. An AI agent now triages every request and wakes the on-call phone only when it should.
- Illustrative example
An architecture portfolio that stopped breaking every time a plugin updated
An architecture practice's WordPress site ran on twenty-nine plugins and a dead theme. We moved it to Strapi and a static front end, and there's nothing left on the public side to patch.
Manufacturing
- Illustrative example
A commercial bakery's ransomware morning, contained to one laptop
A fake invoice opened in purchasing started encrypting files at 6:40 on a Tuesday. Managed detection cut the laptop off in four minutes, and the mixers never stopped.
- Illustrative example
Twenty-six years of job routings, moved off a server nobody could replace
A metal job shop ran on a late-nineties ERP that lived in a beige tower under a desk. We rebuilt it as a web app that quotes exactly the way the old one did.
- Illustrative example
An apparel factory asked where AI would pay. The list was shorter than it expected
After four vendor demos in a month, the owner of a cut-and-sew factory wanted a straight answer. Fourteen ideas went in, two came out, and one of those needed no AI at all.
Service Trades
- Illustrative example
Nine plumbing trucks and one password everybody knew
Every tablet in the fleet signed in as the same user, so a plumber who left on bad terms kept the schedule in his pocket. Named accounts and a device register closed that off.
- Illustrative example
Spring tune-ups booked by text instead of by hold music
An HVAC company called fourteen hundred maintenance customers twice a year to book visits. Now it sends a text with three slots and waits for a single digit back.
- Illustrative example
A locksmith's key-code file, finally locked as well as the doors
Master-key charts for office buildings sat in a database anyone on the internet could reach in twenty minutes. A scoped penetration test found the way in, and monthly scans keep it shut.
Professional & Business Services
- Illustrative example
Tax season on a server closet that wasn't going to survive another one
A twelve-person accounting firm kept its files on Windows Server 2012 in a closet by the kitchen. We moved everything to Azure over a long weekend in May.
- Illustrative example
A law firm's wire instructions, and the email that nearly changed them
A client's hijacked mailbox asked a paralegal to update the bank details for a settlement. She phoned to check. The firm then asked us what happens the day nobody phones.
- Illustrative example
Monthly client reports that used to eat the first week of every month
A marketing agency owed nineteen retainer clients a report by the fifth. A pipeline fills the numbers, an AI agent drafts the commentary, and an account manager reads every word before it goes.
Education
- Illustrative example
A driving school where two instructors stopped turning up for the same car
Five instructors shared four cars, booked by text and a wall calendar. A booking app that treats the car as something you have to reserve fixed it.
- Illustrative example
A course platform that found the credential stuffing in its logs, not its chargebacks
Stolen passwords were being tried against forty thousand student accounts and turned into gift purchases. A managed SIEM and a SOC watching it now catch the pattern within minutes.
- Illustrative example
Six hundred Chromebooks, counted before the first day of school
A charter school in Colorado Springs couldn't say how many laptops came back each May. Two days on site in July, and a register tied to students, settled it.
Health & Wellness
- Illustrative example
A vet clinic's Saturday surgery list, back forty minutes after the server died
The clinic's backup had been quietly skipping its database for fourteen months. We found that in week one, fixed it, and added a standby server that took over the following November.
- Illustrative example
A physical therapy group, ready for the security questionnaire it used to dread
A hospital partner sent four clinics a ninety-one-question security questionnaire. They could answer about twenty. A virtual CISO ran the HIPAA risk assessment they had never done.
- Illustrative example
A pharmacy's controlled-substance counts, reconciled every night instead of every quarter
Three independent pharmacies reconciled controlled substances by hand once a quarter. A nightly job and an AI agent now find the gaps the next morning, and a pharmacist closes each one.
Food & Hospitality
- Illustrative example
A boutique hotel where the guest Wi-Fi and the card machines stopped sharing a network
Card terminals sat on the same network as every guest laptop, and the room phones hung off a basement PBX nobody serviced. We separated one and replaced the other.
- Illustrative example
An escape room's game console, rebuilt after one crash too many mid-game
Four rooms of props ran on hobbyist software that froze about once every busy Saturday. We rewrote the controller so a room keeps running even when the console drops.
Others
- Illustrative example
A food bank that wanted AI for grant writing, and got the policy first
Staff were already pasting things into free AI tools, including donor names. We wrote a one-page policy, then built a drafting assistant that can only quote the food bank's own approved facts.
- Illustrative example
A parish website stuck on Joomla 3, moved before the third defacement
A church site built in 2015 had been defaced twice and needed one particular volunteer to post the bulletin. It's on Payload CMS now, and the office posts it in five minutes.
Tell us what you're trying to build
Or what you're trying to get off. Either way, the first conversation is about what the thing has to do.
Write to us and a person reads it. You'll get a straight answer about whether this is work we should be doing, and a quote written for you if it is.
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